Terms & Conditions
Last Updated: 23-Jul-2024
Effective Date: 23-Jul-2024
Dear customers of Table Universe,
www.tableuniverse.com is not a web store or mail order business within the meaning of the Electronic Commerce Act of Bulgaria. The sales contract is concluded only if you do not reject the order confirmation, including shipping costs, sent by us within 7 days. Until a purchase contract is concluded, your order is considered a non-binding purchase offer to you. We ask for your understanding that we can only guarantee the actual availability of the ordered products after confirmation of the order – which is valid as an offer. Your website order is welcome with us, so we will contact you by phone if you prefer. We are also happy to send you more information or more images of our products.
We are constantly striving to improve our products, shorten delivery times and offer you personal and good service. However, sometimes things may not go so smoothly or there may be a lack of clarity. That’s why we need ground rules so we can get along if the worst happens. Legally this is called “Terms and Conditions”. However, I hope we can deal without general terms and find better solutions through personal communication if there are any ambiguities.
M. Mustafov, manager
1. General
1.1. These General Terms and Conditions (“GT&C”) apply to all contracts, in particular for the sale and delivery of goods, as well as for the submission of legal declarations by the Vision VIP Art Ltd. Company. (“Seller”).
1.2. The buyer’s general terms and conditions are completely ineffective unless the seller confirms in writing the buyer’s individual, precisely quoted terms. If the seller fulfills the order (even only partially), the seller’s terms apply exclusively, even if the buyer refers to its terms in the commercial documents. By placing an order, the buyer agrees to these General Terms and Conditions and is bound by them. The terms and conditions apply without special notice to all further business relations between the seller and the buyer, in particular to all future deliveries and orders, orders for repairs and the purchase of spare parts, even if they are not related to the purchased goods.
1.3. Seller’s offers are non-binding and subject to change. The contract is concluded when the seller confirms the order in writing or when the seller actually fulfills the buyer’s order. The condition for concluding the contract is that the customer pays a deposit of at least 40% of the purchase price, unless a higher deposit is expressly agreed upon. Reference is made to clause 3.1 whereby the seller has the right to withhold delivery until the buyer has paid the purchase price in full in cash or remitted it.
1.4. The place of performance for supplies, services and payments for both parties is the seller’s place of business, even if delivery takes place elsewhere as agreed. For disputes arising from business relations, only the competent court in the city of Targovishte is accepted; this also applies to all disputes arising from subsequent employment contracts with the seller (e.g. repairs) regarding the subject of the purchase; the seller may also assert its claims in the general place of jurisdiction of the buyer.
1.5. The seller asks for your understanding that “custom furniture” orders can only be placed for a total value of €800 or more.
2. Payment & Prices
2.1. All additional costs of the contract, such as credit fees and interest, costs per item, fees, interest, exchange fees, court and attorney’s fees, as well as out-of-court reminder costs, are borne by the buyer.
2.2. In catalogs, brochures, price lists, on the home page, etc., prices are always non-binding, unless otherwise stated in writing. This also applies to repeat orders.
3. Delivery, Collection & Inspection of the Goods
3.1. The seller always strives to meet delivery times. The seller’s promises about delivery time (delivery time) – especially for deliveries from abroad (Indonesia, Turkey, etc.) – are based on the seller’s experience with past orders and can usually be fulfilled without problems. however, arising for unforeseeable reasons, they may not be observed. (War, natural disasters, economic crisis, cargo problems, customs complications, etc.) If the delivery period is extended or described in writing, it begins to run after receiving the written consent of the seller. Merely agreeing on a delivery date without advance payment by the buyer does not make the contract a fixed deal. In general, there is only a delay in delivery if the buyer has given the seller a reasonable grace period (at least 10 weeks). For custom-made products (models outside the Table Universe collection, modified according to customer requirements), the seller may require significantly longer delivery times (up to 22 weeks). The seller may withhold delivery until the buyer is in default with a due (partial) payment, whether from this contract or from the contracts concluded with the seller, i.e. the purchase price has not been paid in cash or has not been transferred to the seller’s account (incoming).
3.2. Claims for damages on the part of the buyer due to non-performance or delayed performance of the contract are excluded, unless liability is mandatory in cases of intent or gross negligence. If the buyer is a consumer, the seller’s liability is limited to cases of intent and gross negligence.
3.3. Circumstances beyond the Seller’s control, such as “force majeure”, technical errors in transmission or deletion of data, acts or omissions of persons not related to the Seller or authorized by the Seller, including but not limited to carriers and forwarders, and the Buyer subsequently desire, the delivery time is changed accordingly.
3.4. The buyer is expressly informed that the responsibility for transport damage in deliveries to the customer is borne solely by the forwarder, provided that the seller has not included his own means of transport for the transport. The seller acts as an intermediary between the shipping company and the buyer. It is becoming increasingly important to fully inspect and control goods upon receipt. If transport damage is detected, the buyer has the right to refuse acceptance or immediately send back the goods damaged during transport. Later complaints will not be recognized by the transport companies or their insurance companies. The buyer has no right to return to the seller goods damaged in transit after acceptance without a firm agreement on the damage with the shipping company.
3.5. If there is no e-mail communication with the seller, the place of receipt and inspection of the goods or ordered goods is the following address: “29-ti Januari” 10 a, 7700 Industrialna zona, Targovishte, Bulgaria
3.6. We ask that all viewing customers call the seller or make an appointment at least one day prior to pickup. Spontaneous claim checks without an appointment will not be accepted without exception.
3.7. The buyer will be notified – as far as geographically possible – to inspect the ordered furniture before delivery at a viewing location “29-ti Januari” 10 a, 7700 Industrialna zona, Targovishte, Bulgaria to check its availability. Upon request, the furniture seller will send photos and videos to the buyer if the geographical distance makes it difficult to check the goods or the buyer cannot check for personal reasons. If the result of the photo and video mediation is satisfactory, the ordered goods are considered checked and released for delivery.
4. Terms of Payment
4.1. Unless otherwise expressly agreed in writing, invoices from the Seller shall be paid immediately net and without deduction, either in cash to the Seller’s cash register or to a person authorized in writing by the Seller to collect them. Payment by bank transfer to a bank nominated by the seller is only made by express written agreement, where transfers are at the buyer’s risk and must be arranged in a timely manner so that the seller has the credit memo when payment is due. Collection and discount charges are borne by the buyer.
4.2. In case of delayed payment, the seller has the right to charge interest in the amount of 15 percentage points above the basic interest rate of the BNB, but not less than 45% per annum. for the calculation of the claim for a higher interest rate for late payment is retained if the seller uses external means with higher interest rates or if the delay otherwise resulted in greater damages.
4.3. The buyer cannot set off his claims against the seller’s claims; if the buyer is a consumer.
4.4. Likewise, the buyer’s right of lien (including the right to refuse performance) against the seller’s claims of any kind is excluded, unless the buyer is a consumer and this is a void agreement.
4.5. If the buyer is in default, the seller may request a reminder and collection fees necessary for an appropriate prosecution, where the buyer undertakes to reimburse the participating collection agency’s fees resulting from the agency’s maximum collection levels regulation.
4.6. Discounts or cash discounts expressly granted in writing are subject to receipt of full payment.
4.7. Objections to invoices must be made in writing within three days of receipt, otherwise the invoices are deemed to have been approved by the buyer.
5. Warranty
5.1. It is explicitly stated that the solid wood products sold under the “Table Universe” brand are traditionally handmade under simplified conditions. Only the nature of the production process or the choice of material for the products does not give rise to any complaints. The seller cannot guarantee perfection in this regard, which meets the standards of industrial mass products in Europe. Changes may also occur – due to differences in climate and humidity – as the tops or surfaces of solid wood products show cracks in the first 3-6 months after delivery. Furniture products made from reclaimed beech, chestnut and teak may show signs of wear, stains, small holes and surface irregularities. These alone are not considered defects and the seller is not obliged to agree to a change in this regard. The seller assumes that the buyer is familiar with the general knowledge of the natural properties of solid wood. At the buyer’s request, however, the seller can refurbish the affected furniture through professional work. The costs of picking up and returning the goods are at the expense of the buyer, unless a special arrangement has been made. The seller is not responsible for the storage of repaired or returned goods that are not picked up on time. The deadline for timely collection is a maximum of 10 weeks. In addition, the seller has no obligation to retain the unaccepted goods for repair and refurbishment. All customer claims in this regard are excluded without exception, unless storage for a fee and for a limited period of time is agreed in writing.
6. Damages
6.1. Claims for damages by the buyer against the seller are limited to cases of intent or gross negligence. If the buyer is a consumer, the seller’s liability for property damage is limited to cases of intent and gross negligence. Contractual protective effects in favor of third parties are excluded unless there is intent or gross negligence.
6.2. The price risk passes to the buyer when the subject of the purchase is handed over to the buyer or his authorized representative; upon delivery at the buyer’s expense, with delivery of the purchase item to the carrier, upon delivery delay due to circumstances for which the seller is not responsible and if the buyer’s claim has been agreed upon, with notification that the purchase item is ready for shipment.
6.3. The transport risk always falls on the buyer, even if the delivery is arranged against payment by own or third party means of transport. The buyer must request the shipping damage directly from the carrier (forwarder, carrier), especially if he has ordered a special type of delivery (DHL, Bahn-Express, etc.). Transport risk is insured only on the basis of a written contract and only at the expense of the buyer.
7. Returns
7.1. The buyer has the right to return delivered goods only with the written consent of the seller and under the conditions specified by the seller in the specific case; In any case, the goods must be returned carriage paid and without cash on delivery at the risk and expense of the buyer.
8. Delivery
8.1. All costs incurred in connection with the delivery are borne solely by the buyer. To the extent such costs are provided for the seller, they will be passed on to the buyer. Goods are shipped at buyer’s risk. A deposit may be required for special orders.
9. Miscellaneous
9.1. If individual provisions are legally ineffective, this does not affect the binding nature of the remaining provisions and contracts concluded on the basis of these terms. In this case, the agreed provisions are considered as close as possible to the economic result of the ineffective provisions.
9.2. All agreements with the buyer are subject to Bulgarian legislation, with the exception of the UN Sales Convention.
If you have any questions or concerns about these Terms and Conditions, please contact us:
Email: [email protected]
Phone Number: +43 660 644 0494
